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How To Return

❤ Print your Online Return Form HERE!

 

 

The policy described below applies ONLY to online purchases made through monotiques.com
Online purchases made through monotiques.com may be returned within 30 days from listed ship date. Date and amount of purchase must be validated in our system. Customer identification may be required. Refunds will be made in the Store Credit with Gift Card Only. Returns are usually processed within 7 business days upon receipt. You will receive an email from us once your return has been processed and credited.  Final Sale items cannot be returned or exchanged.


Please note that all qualified return items must not be damaged, soiled, washed, altered or worn.
• All original labels and tags must be attached.
• Please include your original order invoice with your return item(s). 
Must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) 

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FINAL SALE ITEMS: All gift cards, and items marked as sale are considered FINAL SALE, and are not eligible for return, refund or exchange.

 All international orders are final sale.


DEFECTIVE ITEMS: Please email info@monotiques.com immediately upon receipt with your order number and an image of the damaged item(s) which you received.

Late returns received after the 30-day return period, or any ineligible merchandise cannot be accepted for a return.  Your package will be returned to you at your expense, or a 25% re-stocking fee may apply.  If we do not hear back from you, or you do not wish to have your items re-shipped; your return may be denied without return or refund and discarded at no additional cost to you.
Original shipping fees are not refundable.  A 25% restocking fee applies to orders that are refused by the customer at the time of delivery, or returned due to an “undeliverable address”.
 
Exchanges:

The simple reason why we do not do exchange is that our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.

However, simply return your package by following the normal return procedure. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item.

Steps to complete your return:

1. Print Return Form at link above. Fill out the “Return Form” completely and accurately, by listing return reason and return quantity.  

2. Securely pack and seal the merchandise with your original invoice and the “Return Form.”  Please note you will be responsible for the return shipping cost.

3. Mail Package to:
Monotiques
ATTN: Online Returns
3460 W 7th St. #701
Los Angeles, CA 90005

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