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Return Policy

 

Merchandise returns and exchanges will be accepted (excluding “final sale” items and gift boxes) within 14 days of the date of purchase. Returns must be accompanied by original or gift receipt, or date and amount of purchase must be validated in our system. Customer identification may be required. Refunds will be made in the original form of payment, except that merchandise credit may be given for gift receipt returns. If your original purchase was made by check, you may choose to receive a merchandise card, or a check will be mailed within 30 days of return. Merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective.

To Start the Return Process, simply click on the button located at right bottom of our site. All Return Costs are Free excluding final sale items and item that has been damaged by the customer.

 

Click Here To Go To Return Center

 

U.S. Customers:

Paypal Orders

Merchandise purchased via PayPal must be returned via mail using the return shipping label provided. If you do not have your shipping label, please contact Customer Service.

 

Make a Return by Mail

If you prefer to send your return by mail, please affix the Prepaid Return Shipping Label that we provided, along with your invoice, to the box and drop off your package in the U.S. mail. Please note that we release the full refund when we receive your return item. If you prefer to use the carrier of your choice and create your own label, we recommend using a traceable and insured form of delivery.

 

Please ship returns to:

Monotiques Return Service
3460 W 7th St. #813  Los Angeles, CA 90005
 

Need A Different Size or Color?

If you need to exchange an item for a different SIZE or COLOR within 14 days of your original purchase, simply contact us and let us know at monotiques@gmail.com that you wish to exchange and indicate the size/color you prefer. Merchandise sent to us for exchange must be unworn and unwashed or defective. Your new merchandise will be shipped out as soon as the return is received. Or, if you prefer to have your items shipped prior to the return arriving in the warehouse, you may contact us at monotiques@gmail.com to place your order with one of our Sales Consultants. After placing your re-order, you can then make your return as outlined above.

 

Prefer A Different Item?

If you wish to exchange an item for a different item within 14 days of your original purchase, you may contact us at monotiques@gmail.com to place your order with one of our Sales Consultants. After placing your re-order, you can then make your return as outlined above.

 

Final Sale

Merchandise marked final sale is sold “as is” and may not be returned or exchanged and is not eligible for price adjustment. Merchandise prices ending in .98 indicate final sale.

 

International Customers:

At this time, orders placed via monotiques.com and shipped outside of the U.S. cannot be returned or exchanged in our boutiques or outlets. If for any reason, you are dissatisfied with your purchase within 14 days of your original purchase, please contact our Customer Service at monotiques@gmail.com in order to obtain a Return Authorization Number, which is required in order to process your return. Our Customer Service will provide you with detailed instructions regarding how to return your purchase. If you return any item(s), our e-commerce partner, Borderfree, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item(s) in the same currency and at the same exchange rate as your original purchase. Please note that you will be responsible for return shipping costs. For more information regarding international orders and our e-commerce partner, Borderfree, please read our International FAQ.

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